Bayview Travel always inspires and never disappoints. My last trip to New Zealand was full of wonderful surprises and unexpected luxuries. A truly magical holiday and one I will never forget.

K. Page, Melbourne

 

Terms & Conditions


BOOKING CONDITIONS

Prices: Please note that all costs quoted are subject to alteration without notice by airline or supplier even after your booking is confirmed and deposited.

Deposits: A deposit of $110.00 per person is required within 7 days of your booking being made unless otherwise stated. If not paid for within this time your booking could be automatically cancelled. This deposit is in addition to any moneys collected on behalf of airlines and/or other suppliers and is non-refundable.

Payments: We will accept cash for all transactions; cheques provided there is a 7-day clearance period available prior to payment deadline; Eftpos and credit cards. If you do prefer to pay by credit card merchant fees may apply. If for any reason any travel service provider is unable to provide the services for which you have contracted, your recourse lies with that provider and not with Bayview Travel. In the event that payment has been made to Bayview Travel by credit card, you agree that you will not seek to reverse your payment to Bayview Travel.

Amendment, Cancellations and other fees: Once your deposit or final payment has been made if, for any reason, you need to make changes to your plans, you may be subject to amendment and/or cancellation charges. Fees may also apply for the provision of certain services. There is a list of these fees displayed in our office and attached to this document.

Names: It is imperative that we have the correct spelling for all your travel arrangements. In particular, your airline ticket must match exactly the spelling in your passport (for international travellers) or Driver’s Licence for domestic travellers. If any discrepancy is uncovered in the arrangements made on your behalf there will be a re-issue fee/ fees, and in some cases, the supplier will not permit a change. To ensure accuracy please bring in a copy of your passport for our records.

Authority: In the event that an accident, disaster or emergency is reported to have occurred in a country where I/we will or may be travelling, I/we authorise you to disclose to the Australian Government Department of Foreign Affairs and Trade details of my/our itinerary (including without limitation, transport and accommodation arrangements) and my/our contact details within Australia and overseas.

Disclosure: You must ensure your Australian passport has a validity of six months after your return date to Australia and advise us if you wish us to make any necessary visa application on your behalf.

In the event that you are travelling to a country or countries which do not require a visa for Australian passport holders, you must tell us if you have been arrested or convicted in respect of any offence or breach of law. Non disclosure of this information may lead to your being refused entry on arrival in certain countries. In that event, we take no responsibility whatsoever.

If you do not wish to disclose such information to us, then you must contact the embassy of each country of destination and make your own arrangements in regard to entry to that country.

Accommodation: Please be careful with your choice of accommodation, as we take no responsibility if it does not meet your expectations.

Health: We recommend you contact your own medical practitioner to check the vaccinations required for the country you are visiting.

Travel Insurance: We strongly recommend that you obtain adequate travel insurance cover. In most cases there is no provision for a refund of payments in the event of cancellation or the curtailment of operator services. Your policy should cover personal accident and sickness, accidental loss of baggage and money, loss of deposit/payment of cancellation fees and curtailment of travel. If you have chosen to decline our insurance please ensure you have you have the appropriate cover for your holiday. Overseas medical costs are expensive and Medicare and Australian private health insurance will not cover you outside Australia. Please inform our office of relevant policy numbers. If you choose to take insurance through a credit card company ensure you thoroughly read the policy details.

Australian Government Travel Advice: We advise that you should keep yourself informed of developments that could affect your safety in the countries you are visiting via the up-to-date Travel Advices from the Department of Foreign Affairs. These can be accessed via their website www.smarttraveller.gov.au , by fax (02) 62 6611 299 or by calling 1300 555 135 or 61 2 626 133305 if calling from overseas. For countries the Department has issued advice on, we suggest that you register with the nearest diplomatic mission or online at www.oroa.dfat.gov.au.

Frequent Flyer: Some airlines do not award Frequent Flyer points on some routes and services. Please refer to your membership booklet for full details. Boarding passes and original tickets should be retained to ensure that all eligible Frequent Flyer points have been accrued. It is the responsibility of each passenger to ensure that correct Frequent Flyer numbers are advised to Bayview Travel at the time of booking. A service fee will apply if Bayview Travel is required to follow up points that do not appear on your statement.

Professional Schedule of Fees: Please contact us for more information